مطلوب موظف مكتب مساعدة - جمعية بيادر

 


مطلوب موظف مكتب مساعدة - جمعية بيادر


Position Title: Helpdesk Officer (HO) – Full time

Place: Bayader Office – Khan Younis

Reports To: Project Coordinator (PC)

Contract Duration: 8 Months

Helpdesk officer is a person who is expected to be on site in the distribution points locations, where he/she will be visible to beneficiaries, and can and will provide technical and informational aid to the people of the community.

Job Responsibilities:

  • Provides technical support to beneficiaries by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
  • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  • Improves beneficiaries' references by writing and maintaining documentation.
  • Accommodates beneficiaries' disabilities by recommending devices and techniques.
  • Avoids legal challenges by monitoring compliance with service agreements.
  • Improves system performance by identifying problems and recommending changes.
  • Updates job knowledge by participating in educational opportunities and maintaining personal networks.
  • Accomplishes information systems and organization mission by completing related results as needed.

Qualification and Experience:

  • Bachelor University degree from accreted university in Business Administration, Economics, social worker, computer science, or any related field with at least grade good.
  • Minimum two years of progressively responsible work experience in a similar position.
  • Significant experience working on humanitarian projects and interventions.
  • Minimum one year experience working with NGOs.
  • Demonstrated strengths in relationship management; able to work with diverse groups of people in a multicultural, team-oriented environment.
  • Prior information technology or systems administration experience preferred
  • Familiarity with telephone, office, and point-of-sale software a plus.
  • Understands and works with local contexts (operational and cultural).
  • Resident of Khan Younis.

HOW TO APPLY

Qualified candidates are encouraged to submit an online application HERE 

  • Deadline for submitting applications Sunday 24th March 2025.
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