مطلوب موظف مكتب مساعدة - جمعية بيادر
Position Title: Helpdesk Officer (HO) – Full time
Place: Bayader Office – Khan Younis
Reports To: Project Coordinator (PC)
Contract Duration: 8 Months
Helpdesk officer is a person who is expected to be on site in the distribution points locations, where he/she will be visible to beneficiaries, and can and will provide technical and informational aid to the people of the community.
Job Responsibilities:
- Provides technical support to beneficiaries by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Improves beneficiaries' references by writing and maintaining documentation.
- Accommodates beneficiaries' disabilities by recommending devices and techniques.
- Avoids legal challenges by monitoring compliance with service agreements.
- Improves system performance by identifying problems and recommending changes.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
- Accomplishes information systems and organization mission by completing related results as needed.
Qualification and Experience:
- Bachelor University degree from accreted university in Business Administration, Economics, social worker, computer science, or any related field with at least grade good.
- Minimum two years of progressively responsible work experience in a similar position.
- Significant experience working on humanitarian projects and interventions.
- Minimum one year experience working with NGOs.
- Demonstrated strengths in relationship management; able to work with diverse groups of people in a multicultural, team-oriented environment.
- Prior information technology or systems administration experience preferred
- Familiarity with telephone, office, and point-of-sale software a plus.
- Understands and works with local contexts (operational and cultural).
- Resident of Khan Younis.
HOW TO APPLY
Qualified candidates are encouraged to submit an online application HERE
- Deadline for submitting applications Sunday 24th March 2025.